On September 13-14, 2016, the final of the Futian Light Commercial Vehicle Fukang Cup Service Skills Competition titled by Futian Cummins was held in Beijing. This event brought together Futian light commercial vehicle outstanding service personnel from all over the country and Futian. Cummins learned to exchange five-emission technology and improve service skills.
Winner of the "Elite Award" winner of the Foton Cup service skill contest 
Director of the Customer Support Department of Beijing Futian Cummins Engine Co., Ltd. Shen Xianbo
Under the complete competition of theory and practice, the final Xiao Yuyong of Hangzhou Xiaoshan Far East Service Station, Guo Guiping of Dongguan Tonghong Service Station, and Lu Linyan of Zhucheng Fangsheng Service Station won the Service Elite Award; Ma Jianfei of Beijing Lupu Service Station and New Silk Road Service Station of Urumqi Bao Wen and Chongqing Wanzhou Chilong Service Station Zhou Wenbin received the Service Pioneer Award; Haigang Jixiang Service Station Li Gang, Tianjin Hengyun Service Station Jiang Zhikun, Jilin Xinhe Service Station Zhang Guilin, and Shenzhen Handong Service Station Lin Ximan won the Service Excellence Award. Once close contact with Foton Cummins Engine Technology.
"Every contestant has performed very well, whether from the actual competition or the competition and competition. From the logic of troubleshooting, to the principles of the engine and post-processing, and the demand for use, all can be mastered more skillfully. Cummings ISF engine backed by the elite, sales must steadily increase.†At the award ceremony of the event, Beijing Futian Cummins Engine Co., Ltd., senior manager of customer support Zhao Shuang said without emotion.
Beijing Futian Cummins Engine Co., Ltd. Customer Support Department Senior Manager Zhao Shuang
The Foton Cummins ISF engine is an exclusive powertrain specially designed for light trucks such as Foton light commercial vehicles. Its compact structure, light weight, low noise, and low emissions can meet the national and national five emission requirements and is truly efficient. Energy-saving, green environmental protection engine products have become strategic partners of Foton light commercial vehicles.
Fukang Cup Service Skills Contest Grand Prize Winner Received Award
"With the support of Foton Motors, our sales target for this year will be sprinted to 190,000. Cummins Engine has a strong core competitiveness, both fuel economy and power, including product quality is also very competitive. At the same time, The service resources are also an important factor for us.†Said Shen Xianbo, Director of Customer Support Department of Beijing Foton Cummins Engine Co., Ltd., said that this service skills competition is a service platform built by Foton Cummins and Foton Light Commercial Vehicles under the environment of emission upgrades. Win customers by providing fast, high-quality service. “
Indeed, the Fukang Cup service skills competition organized by Foton Cummins and Foton Light Commercial Vehicles is the fourth. With the continuous upgrading of emission regulations, the contents of the competition have also been adjusted to become a service technician to inspect the latest product technology. Important channels. This year's service skills competition is no exception. The focus of the inspection is on the state-of-the-art emission standard, the State Five Technology. In order to allow service personnel to better learn engine-related skills, the referees of the event were all composed of relevant staff from Foton Cummins.
Futian Cummins dealer trainer Xue Yunzhong conducts competition supervision
According to Xue Yunzhong, a Futian Cummins dealer trainer, the finals focused on the use of software in the design of exam questions and set up corresponding points of failure, including poor communication, sensors, fuel design, exhaust systems, post-processing, etc. Its purpose and significance lies in examining the analytical capabilities of service personnel.
Why does the design of these points of failure? Xue Yunzhong told the China Truck Network reporter that with the continuous upgrading of the National 4th and 5th National Emission Standards, the engine has entered the era of EFI, and its internal systems have become more complicated, and the opposite is true. Service station personnel brought the test. In the face of the EFI system, when the engine fails, the service personnel must change the maintenance ideas before the headaches. The simple replacement can not completely find the fault. "From training to certification, exams and skill contests, we focus on the ability of service personnel to analyze problems, analyze the causes of failures, and then carry out targeted diagnostic tests, not the blind discharge method."
Competition players actual operation
Indeed, the China Truck Network reporter learned that many service personnel participating in the competition recognized the setting of the fault, indicating that the design of the problem not only met the actual maintenance needs, but also tested everyone’s basic maintenance ideas and understanding. Among them, the participants of the Chongqing service station also told reporters that in the local area of ​​Chongqing, the products that match the Foton Cummins engine are also very popular, and the faults encountered are very few compared to other engines. In addition, he also stated that although the national five emission standards have not yet been formally implemented in the local area, Futian Cummins has already done technical training in advance to lay a good foundation for the promotion of the product.
Hosting the service skills competition is only a technical training for Foton Cummins. Before the introduction of new technologies or new products, Foton Cummins will carry out extensive and in-depth service skills training, through the full range of multi-angle training of dealers, the latest The most comprehensive and practical training knowledge has been put in place, effectively satisfying the needs of dealers for training, and overall improving terminal service capabilities and improving customer satisfaction. Futian Cummins has also launched a full-network service training in the face of the five products that continue to promote the market, and has also provided training for upgrading the key areas in the north of Guangzhou, Shenzhen, and the eastern 13 provinces.
Although the Finals of the 4th Service Skills Contest of the Fukang Cup has ended, the service road of Foton Cummins is still very long. As the old saying goes, the road is long and long, and I will look up and down. Foton Cummins will continue to build more service platforms with its partners and win more users with services!
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