The domestic automobile market is in a period of rapid development. Nowadays, more and more cars have entered the family. The good development of the automotive market has also led to the development of the automotive aftermarket, especially the automobile maintenance industry. Although the car maintenance industry team has grown stronger and stronger, the after-sales service has been very unsatisfactory. With the same after-sales service, compared with the situation in foreign countries, our country's after-sales service can only use poor words to describe. Why does China's after-sales repairs have high maintenance costs, poor service attitude, and poor quality accessories?
Where is foreign repair service?
1. The United States pays more attention to chain operations
As an industrial power, the United States has a rapid development of its automotive industry. So many cars must have a perfect after-sale system to serve consumers. From the 1920s, the United States began to focus on the chain operation of automobiles. This approach has also been favored by consumers and has brought great convenience to Americans.
2. Canada has a perfect after-sales system
In Canada, vehicle maintenance has become a development industry, and the government will often take some measures to protect the good development of automotive after-sales service.
3. Japan's humanization after sale
With humanized after-sales service to get more customers, Japan's auto sales have been very successful. Their automakers produce cars and they also produce accessories, so that all cars will receive greater protection after sales. In their country, there are many direct service stations or franchised service stations. A unified after-sales service and supporting services are not only cheap but also guaranteed in quality.
Development status of domestic vehicle maintenance
In China, although the automobile maintenance industry started relatively late, there is a large profit margin, which leads to many people blindly investing in the automobile maintenance industry. Even some people do not understand car maintenance at all, and they also invest in this industry, only for greater profits. Many times, some unfamiliar maintenance bosses are prone to problems in management, resulting in the loss of customer information and maintenance confusion. 4S shop auto parts belong to the original goods, so the price is expensive, and other repair shops are purchased through various channels, the price is to decide for themselves. Vehicle maintenance technicians have low gold content and lack some high-tech maintenance personnel.
Why does this happen
The domestic government has a weak support for the automotive maintenance industry and the lack of funds. There is no corresponding laws and regulations to regulate the maintenance industry, leading to confusion within the industry. Nowadays, automobiles are often equipped with high-tech technologies. However, domestic maintenance personnel have a weak foundation in computers and some complex problems cannot be solved. Information technology can not keep up with the rhythm, customer resource issues feedback is not timely.
So far, there are nearly 300,000 car maintenance companies in China. We must have corresponding rules and regulations, use the Internet to achieve the scale of online + offline development, through the network information management system to understand the operation of the entire plant and develop appropriate management measures.
Editor's Note: Nowadays, science and technology are developing rapidly, so each maintenance factory can rely on computers and the Internet to achieve in-plant management. More training of some high-tech maintenance personnel, the development of some rules and regulations, so that auto repair factory is more large-scale.
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